Refund policy

Thank you for entrusting your family with our Purebble products! While we are confident in the quality of our products, we understand that things do not always work out. Please let us know how we can help make your order right.

30-Day Satisfaction Guarantee
Please email us at support@purebbleusa.com with your order number and how we can best assist you. We will answer your inquiry as soon as possible. 

Items sent back to us without first requesting a return will not be accepted.

We are unable to provide return/refund assistance for the following:

• Final Sale Items
• Gift Cards
• Exchanges of any kind
• Any used products
• Shipping costs
• Items not purchased through purebbleusa.com
• Items outside our 30-day satisfaction guarantee

If you received a damaged, defective, or wrong item, please bring it to our attention by sending your order number with a photo to support@purebbleusa.com.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.